FAQs
Answers to your questions
How long is the shelf life of the bon bon collections?
Because we use all natural milk products in some of our confections we recommend consuming the confections within 2 - 3 weeks of receiving.
Where is your cacao sourced?
As much as possible, Hawaii and the Philippines, as our brand represents the pacific rim. We plan to expand our cacao offerings in the future.
Do you use chocolate grown on Maui to make your products?
Yes, we have relationships with local growers on Maui.
Where is your chocolate made?
Our chocolates are made in a FDA registered commercial kitchen, Chocolate Zone, LLC. located at 375 Huku Lii Place Ste 101, Kihei HI 96753
Do you have vegan options?
Yes, we do have some vegan options which are noted in the product descriptions.
What happens if my product is damaged?
Unfortunately, we are not responsible for any damages incurred by shipping companies however, we will work with both the customer and shipping companies to rectify any misdeliveries or damages.
Do you have a physical storefront?
Yes, since 2011. We have a storefront in Wailea, Maui. You can find us at 34 Wailea Gateway Pl Ste A107, Kihei, HI 96753 and look forward to your visit.
Do you make custom chocolates?
We offer services for corporate, weddings, events, and custom orders through Chocolate Zone, LLC. which is Sweet Paradise Maui’s dedicated kitchen. Please contact us for additional information.
Do you offer chocolate tastings?
At this time we do not offer chocolate tastings. We do however have aspirations to in the future. Eventually, we would like to perform remote tastings.
Do you offer in store pick up?
Yes, if you order online there is an option to save on shipping by coming into the physical storefront to receive your order.
Do you ship to PO boxes?
No, at this time we do not.
Is your chocolate Kosher?
No, our chocolate is not certified Kosher.
Is your chocolate gluten free?
Yes, our dark chocolate is gluten free. Our milk chocolate and white chocolate does contain dairy. We also use coconut milk in some of our products for vegan options.
Does your chocolate contain any soy?
Some of our chocolates contain soy and sunflower lecithin
Where do you source your ingredients?
Cacao beans and raw chocolate products are sourced from Hawaii and the Philippines. Fruit and fillings are sourced locally. We also use essential oils in some of our products.
How can I change my order once it has been processed?
If you want to cancel or change the order within 24 hours please contact us immediately at orders@sweetparadisemaui.com or feel free to call the store at (808) 344-1040. Unfortunately, once the order has been picked up we cannot stop the shipment.
Who do I contact at Sweet Paradise if I need to speak to someone right away?
Virginia Douglas can be emailed at virginia@sweetparadisemaui.com or contacted at Sweet Paradise Maui (808) 344-1040
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at info@sweetparadisemaui.com
Other inquiries? Let's chat.
Please email us at info@sweetparadisemaui.com